Engineer / Executive – Sales Order Processing – SCM

Education & Experience required:                                          

Qualification: Diploma / Graduate in Commerce / Graduate in Engineering.

Experience: Minimum 2 to 5 years of experience.

Knowledge & Skills:

1. Sales Order Processing knowledge.
2. Ability to maintain the material planning & inventory control.
3. Delivery Reliability knowledge.
4. Inventory Analysis.
5. Material Kitting.
6. Customer Support.
7. Maintain Customer Purchase Orders & other customer related records.

Responsibility:

1. Sales Order Processing:                  

• Review the Customer Order w.r.t. quotation/Contract for commercial terms.
• Resolve any differences with Sales/Customer and collect amended PO.
• Registration of SO at correct applicable price and correct entry of other order data.
• Prepare Sales Order Acknowledgement / Reconfirmations to customer in co-ordination with production.
• Maintain status of Contract Review Issues and resolve to closure.

  2. Material Planning & Inventory Control:                  

• Material planning for customer orders, schedules and forecasts.
• Ensure MRPs are released on time with appropriate schedules.
• Follow up with purchasing team for timely delivery of materials.
• Maintain and report shortages for open orders and status of receipts.
• In the event of Shelf-life blocked stock / item, follow up with IGI/SQA for disposition and initiate MRP if required.
• Monitor and maintain desired inventory level to ensure within agreed customer liability.

3. Delivery Reliability:                         

• Co-ordinate with production for dispatches, monitor and release outbound for dispatches as per delivery schedule.
• Co-ordinate with internal departments and drive delivery reliability (order to dispatch).
• Review delivery commitments and send pre-alert / early warning for anticipated delays.
• Analyse delivery shortfalls and drive corrective actions.

  4. Inventory Analysis:                           

• Classification of RM Inventory into Moving / Non-moving and also into different custom.
• Preparing Inventory Turns Report.
• Initiate analysis and actions for improving Inventory Turnover.
• Periodic review and disposition of Non-moving materials.

 5. Material Kitting:                                

• Collect information on material status from buyer and ensure updation of Material Kit List.
• Ensure physical kitting of raw materials in stores for production orders.
• Updation of raw material kit status in weekly basis.

 6. Customer Support:                           

• Communication of dispatches & shipments details.
• Maintain status of open orders & communicate to customer.
• Review dispatch lead time and drive internal teams to improve.
• Review of pending order lead time and work towards meeting customer requested date.
• Inventory Analysis & any other customer specific reports.
• Manage customer pull ins and provide the commitments of delivery to customers.

 7. Others:                  

• Maintain Customer Purchase Orders & other customer related records.
• Tasks and activities delegated through Citrix / Ditrix.
• Projects and Initiatives assigned.

8. Deliverables:

1. Meeting targeted sales.
2. Order confirmation within stipulated target time.
3. Accurate planning of materials.
4. Delivery Reliability & Actions.
5. Customer satisfaction improvement.
6. Maintain Inventory level as per Target.
7. Batch costing Profitability & Actions.
8. Completion of tasks and activities delegated through Ditrix