Engineer / Executive – Sales Order Processing – SCM

Job Id: SCM_0006
Position: Engineer/ Executive
Designation: Engineer/ Executive
Department: Supply Chain Management (SCM)
Function: Customer support Delivery reliability Inventory analysis Material Planning Sales order
Industry: Aerospace Manufacturing Automative
Employment Type: Full-time
Job Location: Bangalore
Posted on: 25-05-2024

Education & Experience required:                                          

Qualification: Diploma / Graduate in Commerce / Graduate in Engineering.

Experience: Minimum 2 to 5 years of experience.

Knowledge & Skills:

  1. Sales Order Processing knowledge.
  2. Ability to maintain the material planning & inventory control.
  3. Delivery Reliability knowledge.
  4. Inventory Analysis.
  5. Material Kitting.
  6. Customer Support.
  7. Maintain Customer Purchase Orders & other customer related records.


1. Sales Order Processing:                  

  • Review the Customer Order w.r.t. quotation/Contract for commercial terms.
  • Resolve any differences with Sales/Customer and collect amended PO.
  • Registration of SO at correct applicable price and correct entry of other order data.
  • Prepare Sales Order Acknowledgement / Reconfirmations to customer in co-ordination with production.
  • Maintain status of Contract Review Issues and resolve to closure.

  2. Material Planning & Inventory Control:                  

  • Material planning for customer orders, schedules and forecasts.
  • Ensure MRPs are released on time with appropriate schedules.
  • Follow up with purchasing team for timely delivery of materials.
  • Maintain and report shortages for open orders and status of receipts.
  • In the event of Shelf-life blocked stock / item, follow up with IGI/SQA for disposition and initiate MRP if required.
  • Monitor and maintain desired inventory level to ensure within agreed customer liability.

3. Delivery Reliability:                         

  • Co-ordinate with production for dispatches, monitor and release outbound for dispatches as per delivery schedule.
  • Co-ordinate with internal departments and drive delivery reliability (order to dispatch).
  • Review delivery commitments and send pre-alert / early warning for anticipated delays.
  • Analyse delivery shortfalls and drive corrective actions.

  4. Inventory Analysis:                           

  • Classification of RM Inventory into Moving / Non-moving and also into different custom.
  • Preparing Inventory Turns Report.
  • Initiate analysis and actions for improving Inventory Turnover.
  • Periodic review and disposition of Non-moving materials.

 5. Material Kitting:                                

  • Collect information on material status from buyer and ensure updation of Material Kit List.
  • Ensure physical kitting of raw materials in stores for production orders.
  • Updation of raw material kit status in weekly basis.

 6. Customer Support:                           

  • Communication of dispatches & shipments details.
  • Maintain status of open orders & communicate to customer.
  • Review dispatch lead time and drive internal teams to improve.
  • Review of pending order lead time and work towards meeting customer requested date.
  • Inventory Analysis & any other customer specific reports.
  • Manage customer pull ins and provide the commitments of delivery to customers.

 7. Others:                  

  • Maintain Customer Purchase Orders & other customer related records.
  • Tasks and activities delegated through Citrix / Ditrix.
  • Projects and Initiatives assigned.

8. Deliverables:

  1. Meeting targeted sales.
  2. Order confirmation within stipulated target time.
  3. Accurate planning of materials.
  4. Delivery Reliability & Actions.
  5. Customer satisfaction improvement.
  6. Maintain Inventory level as per Target.
  7. Batch costing Profitability & Actions.
  8. Completion of tasks and activities delegated through Ditrix

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